Information technology. Service management
ISO / IEC 20000 is designed to enhance the quality of services in the IT sector. It is developed in two parts, but certification is performed only on the first part - ISO / IEC 20000-1 Information technology. Service Management. Part 1: Service management system requirements. ISO / IEC 20000 can be used in:
organizations whose customers require guarantees that their service requirements will be met / organization that requires a concerted approach by all its service providers, including those in the supply chain / service provider who intends to prove its ability to design, transition, supply and improve the quality of services / monitoring, measurement and review of processes and service / service provider to improve the design, transition, delivery and improvement of quality services through the effective implementation and operation of the system management services
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