Our Services

DEVELOPMENT / MAINTENANCE

IN BULGARIAN & ENGLISH: 

Stages of development:

→ Diagnostics: we perform diagnostic audit to get acquainted with the documentation and the type of work in your organization

→ Planning: based on established diagnostic results, the stages are planned, as well tasks, deadlines, responsible persons

→ Documentation development: we review and update the available documentation, create new documents and forms, in reference to the requirements of the relevant standard

→ Documentation approval on your behalf: we consider your comments and corrections

→ Training of the responsible persons on how to use the documentation 

→ Internal Audit: we conduct internal audits in order to verify the functioning of the management system, as well your readiness for the certification audit

→ Certification audit: if you wish, we can help you in the process of finding and choosing certification body and we help you to correct the nonconformities (if any) raised during the certification audit, until the moment of certificate isuue  

 

Maintenance:

→ In case you do not have the resources to take care that your management system is always up to date and meet the requirements of the relevant standards and certification bodies, you can contact us for offer here

→ Payment of the maintenance service is one per year

→ Maintenance covers the following activities:

»Update documentation, in conformance to internal or external factors

»Internal audits

»Assistance during the Management review performance

»Assistance during the surveillance and re-certification audits

»Assistance during audits, performed by customers (second party audits)

»Corrections of nonfonformities raised during surveillance and re-certification audits

»Consulting on issues, concerning the standard

 

Management systems Internal audits:

→ Performed at least once per year with aim to verify the effectiveness of the management system

→ Performed by a competent person holding certificate of internal auditor for the relevant standard

→ The internal auditor may be an employee of the company or may be an external one

→ The internal auditor is not allowed to audit his own work

→ At the end of the internal audit, the auditor issue audit report, stating the compliance of management system with the relevant standard

→ In case of nonconformities raised during the audit, corrective actions are undertaken